Ratama cres,Kosmosdal
Gauteng
0157
+27837914845
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We are thrilled to offer you the added benefit of free Standard Shipping on all orders. To qualify for this exceptional perk, simply ensure that your total order value reaches or exceeds R500. This minimum expenditure requirement allows us to provide you with this complimentary shipping service, guaranteeing a seamless and cost-effective shopping experience. Express Shipping is available at an additional cost as displayed on checkout. Thank you for choosing us as your trusted retailer, and we eagerly anticipate serving you with our outstanding products and hassle-free delivery.
Please note that the estimated delivery timeframes are based on business days and exclude weekends and public holidays. While we strive to deliver your order as quickly as possible, there may be occasional delays due to unforeseen circumstances beyond our control.
It takes us 1-2 business days to process your order before it is shipped. Once your order is dispatched, you will receive a confirmation email with tracking information.
Yes, when you place an order on the Tharas Crafts website, you should receive an invoice for your purchase. Tharas Crafts typically provides an invoice as part of the order confirmation process.
After you complete your order and the payment is processed, Tharas Crafts will send you an order confirmation email. This email will usually contain important details about your purchase, including the items you ordered, the quantities, the total amount paid, and any applicable taxes or shipping charges. The order confirmation email serves as an invoice and provides a record of your transaction.
If you need a copy of your invoice or have any questions or concerns about the invoice, it is recommended to reach out to Tharas Crafts' customer support. They will be able to assist you further and provide any necessary documentation or clarification related to your order and invoice.
Please note that specific details and processes regarding invoices may vary based on Tharas Crafts' policies and procedures, so it's always a good idea to refer to their website or contact customer support for the most accurate and up-to-date information.
We want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please review our return and exchange policy for detailed instructions and timeframes!
When shopping on the Tharas Crafts website (www.tharascrafts.co.za), the goal is to provide customers with accurate representations of the products through product images. Tharas Crafts strives to ensure that the product images on their website closely resemble the actual products customers will receive.
However, it’s important to note that there can be slight variations between the product images and the actual product received due to factors such as lighting, screen display settings, and the handmade nature of some products. Tharas Crafts understands this and takes care to provide high-quality images that accurately represent their products.
To ensure a better understanding of the product, Tharas Crafts accompanies their product images with detailed descriptions. These descriptions provide information about the materials, dimensions, colors, and any variations that may exist.
If you have specific concerns or questions about the appearance of a product on the Tharas Crafts website, it is recommended to reach out to their customer support. They will be able to provide additional details or address any specific concerns you may have, helping you make an informed purchasing decision.
Tharas Crafts is committed to customer satisfaction, and they strive to deliver products that align with the images and descriptions provided on their website.
A wishlist is a feature we use that allows users to create a personalized collection of products they are interested in purchasing in the future. It serves as a convenient way to keep track of items that catch your attention or that you want to save for later.
When browsing our online store, you can typically add products to your Wishlist by clicking on a designated button or icon associated with the item. By doing so, the product is saved to your Wishlist rather than being immediately added to your shopping cart for purchase.
The Wishlist provides a centralized location where you can review and manage the products you've added. It allows you to revisit these items at a later time, compare them, prioritize your purchases, or share the list with others for gift ideas or recommendations.
Benefits of using a Wishlist include:
It's important to note that a wishlist does not guarantee availability or reserve the items for you. It simply serves as a personal collection of products you are interested in. When you are ready to make a purchase, you can add the items from your wishlist to your shopping cart and proceed with the checkout process.
Each e-commerce website may have its own specific implementation of the wishlist feature, so the exact functionality and options can vary. When using the Tharas Crafts website, look for a "Add to Wishlist" or similar button/icon near the product description to save items to your wishlist.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at returns@tharascrafts.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Tharas crafts
Attn: Returns
RMA #
Ratama Cres, Kosmosdal, Centurion
returns@tharascrafts.co.za
centruion, Gauteng 0157
South Africa
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@tharascrafts.co.za. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.
QUESTIONS
If you have any questions concerning our return policy, please contact us at returns@tharascrafts.co.za
Whether an item will be restocked or not depends on various factors, including the retailer’s inventory management strategy, availability of the product from suppliers, and customer demand. Retailers typically aim to restock popular or high-demand items to ensure customer satisfaction and maintain a diverse inventory.
"Package tracking" refers to a service that allows you to track the progress and location of your package during the shipping and delivery process. When you place an order with Tharas Crafts or any other online retailer, they typically provide you with a tracking number or a tracking link.
Using the tracking number or link, you can access the carrier's website (such as DHL, FedEx, or a local postal service) and enter the tracking information. This allows you to view the real-time status of your package, including its current location, estimated delivery date, and any updates or delays along the way.
Package tracking provides transparency and allows you to stay informed about the progress of your order. It can give you peace of mind by letting you know when to expect your package and enabling you to plan accordingly. You can track your package on the carrier's website or sometimes through the Tharas Crafts website if they provide an integrated tracking feature.
It's important to note that tracking information may not be available immediately after placing your order, as it takes some time for the carrier to process and update the tracking data. Once the package is in transit, tracking information becomes more accurate and detailed.
If you have any specific questions about package tracking related to your orders with Tharas Crafts, it's best to reach out to their customer support. They will be able to provide you with the necessary information and support regarding tracking your packages.
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At Thara's Crafts, we deliver top-notch quality and attention to detail. From premium materials to advanced printing and embroidery techniques, we ensure excellence in every product. Whether it's custom t-shirts for individuals or large orders for businesses, teams, or schools, we're dedicated to providing the best. With reliable fulfillment services, including order processing, packing, and shipping, we take care of logistics while you focus on growth. Count on exceptional customer service from our knowledgeable team. Explore our extensive range of custom products, electronics, gaming, appliances, lighting, security, and more. Experience quality, value, and expertise with Thara's Crafts.
We offer two shipping options: Standard Shipping and Express Shipping. Standard Shipping typically takes 3-5 business days, while Express Shipping delivers within 1-2 business days.
We are thrilled to offer you the added benefit of free Standard Shipping on all orders. To qualify for this exceptional perk, simply ensure that your total order value reaches or exceeds R500. This minimum expenditure requirement allows us to provide you with this complimentary shipping service, guaranteeing a seamless and cost-effective shopping experience. Express Shipping is available at an additional cost as displayed on checkout. Thank you for choosing us as your trusted retailer, and we eagerly anticipate serving you with our outstanding products and hassle-free delivery
Please note that the estimated delivery timeframes are based on business days and exclude weekends and public holidays. While we strive to deliver your order as quickly as possible, there may be occasional delays due to unforeseen circumstances beyond our control.
It takes us 1-2 business days to process your order before it is shipped. Once your order is dispatched, you will receive a confirmation email with tracking information.
To track your order, simply click on the tracking link also provided in the shipping confirmation email. You will be directed to our tracking page, where you can monitor the progress of your package.
We currently ship to select countries. Please refer to our international shipping page for a list of countries we serve and any specific considerations or restrictions that may apply. Please note that international orders may be subject to customs duties or taxes imposed by the destination country.
We want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please review our return and exchange policy for detailed instructions and timeframes!
If you have any questions or need assistance with your shipment, our friendly customer support team is here to help. Feel free to reach out to us at support@tharascrafts.co.za or call our helpline at +27 83 791 4845.
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