Contact us – Tharas crafts

Email confirmation: If you made a purchase online, the sales receipt is often sent to the email address associated with your account. Search your email inbox for the order confirmation or sales receipt. Check your spam or junk folder if you can’t find it in your primary inbox.
Online account: If you created an account with the retailer or online store during the checkout process, you can log in to your account on their website. Look for a section like “Order History,” “My Orders,” or “Account Dashboard” to find a record of your previous purchases, including the sales receipts.
Order confirmation page: After completing your purchase, you might have been redirected to an order confirmation page on the retailer’s website. If you did not save or print the page at the time of purchase, it may be difficult to retrieve it later. However, you can check your browsing history to see if you can find the confirmation page again.
Mobile apps: If you made the purchase through a mobile app, the sales receipt may be accessible within the app itself. Look for an order history or account section where you can view previous purchases and associated receipts.
Contact customer support: If you are unable to locate your sales receipt using the above methods, you can reach out to the retailer’s customer support. Provide them with the necessary information, such as your order number, date of purchase, and any relevant details, and they should be able to assist you in retrieving the sales receipt.

OUR HQ

Reach out and Touch Base

Ratama Cres.
Kosmosdal, Centurion, 0157

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely! We understand that gaining customer trust is crucial when shopping online. That’s why we go the extra mile to ensure that you receive the exact product you see in the picture. Our team is committed to providing accurate and high-quality product images that faithfully represent the items you’re interested in. We pay close attention to detail, capturing the color, texture, and design of each product so that you can make an informed decision. We value transparency and want you to have full confidence in your purchase with us.

Where can I view my sales receipt?

You can easily view your sales receipt by accessing your account on our website. Simply log in to your account and navigate to the “Order History” or “My Orders” section. There, you will find a list of your past purchases. Click on the specific order you wish to view, and you’ll be able to see and download your sales receipt. If you have any trouble finding or accessing your sales receipt, our customer support team will be more than happy to assist you.

How can I return an item?

To return an item, please follow these steps:

Review our return policy to ensure your item is eligible for return.
Contact our customer support team to initiate the return process.
Follow the instructions provided by our customer support team for returning the item.
Pack the item securely in its original packaging, if possible.
Ship the item back to us using a reliable shipping method.
Once we receive the item and verify its condition, we will process your refund or exchange according to our return policy.

If you have any specific questions or need further assistance, please reach out to our customer support team.

Will you restock items indicated as “out of stock?”

We understand your interest in restocking items that are currently indicated as “out of stock.” While we strive to keep our inventory up to date, availability is subject to various factors, including demand and supplier availability.

We recommend signing up for our email notifications or newsletter to stay informed about product restocks. This way, you’ll be among the first to know when an item becomes available again. Additionally, you can reach out to our customer support team to inquire about specific products and their restocking plans.

Please note that while we make every effort to restock popular items, there may be instances where certain products are discontinued or unavailable for an extended period. We appreciate your understanding in such cases.

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We’re here to help!

Where can I ship my order?

We offer shipping services to a wide range of locations. During the checkout process, you will be prompted to enter your shipping address. Simply provide the address where you would like your order to be delivered, including the recipient’s name, street address, city, state/province, postal code, and country.

Please ensure that the shipping address you provide is accurate and complete to avoid any delays or delivery issues. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible to assist you.

If you have any specific questions about shipping to a particular region or need further assistance, please reach out to our customer support team. We’re here to help!

INFORMATION ABOUT US