We are thrilled to offer you the added benefit of free Standard Shipping on all orders. To qualify for this exceptional perk, simply ensure that your total order value reaches or exceeds R500. This minimum expenditure requirement allows us to provide you with this complimentary shipping service, guaranteeing a seamless and cost-effective shopping experience. Express Shipping is available at an additional cost as displayed on checkout. Thank you for choosing us as your trusted retailer, and we eagerly anticipate serving you with our outstanding products and hassle-free delivery.
How long will delivery take?
Please note that the estimated delivery timeframes are based on business days and exclude weekends and public holidays. While we strive to deliver your order as quickly as possible, there may be occasional delays due to unforeseen circumstances beyond our control.
It takes us 1-2 business days to process your order before it is shipped. Once your order is dispatched, you will receive a confirmation email with tracking information.
What exactly happens after ordering?
Order confirmation: After placing the order, the customer will receive an order confirmation via email or on the website. The confirmation will include details such as the order number, the items ordered, the total cost, and the shipping address.
Order processing: Once the order is confirmed, the retailer or online store will start processing the order. This involves tasks such as verifying payment, checking product availability, and preparing the items for shipment.
Packaging: The ordered products will be carefully packaged to ensure they are protected during transportation. This may involve using appropriate packaging materials and ensuring proper cushioning for fragile items.
Shipping and delivery: The retailer will arrange for the shipment of the order based on the customer’s chosen shipping method. The package will be handed over to the selected shipping carrier for delivery to the provided shipping address. The customer will typically receive a tracking number to monitor the shipment’s progress.
Customer support and communication: Throughout the process, the retailer should provide updates on the order status and any relevant information, such as tracking details or estimated delivery dates. They should also be available to address any questions or concerns the customer may have regarding their order or delivery.
Delivery and receipt: The shipping carrier will deliver the package to the customer’s shipping address. The customer may need to sign for the delivery, depending on the carrier’s requirements. Once the package is received, the customer can inspect the items and report any issues or defects to the retailer if necessary.
Returns and exchanges: If the customer encounters any problems with the received items, such as defects or damages, they can reach out to the retailer to initiate a return or exchange process. The retailer will provide instructions on how to return the items and resolve the issue based on their return policy.
Do I receive an invoice for my order?
Yes, when you place an order on the Tharas Crafts website, you should receive an invoice for your purchase. Tharas Crafts typically provides an invoice as part of the order confirmation process.
After you complete your order and the payment is processed, Tharas Crafts will send you an order confirmation email. This email will usually contain important details about your purchase, including the items you ordered, the quantities, the total amount paid, and any applicable taxes or shipping charges. The order confirmation email serves as an invoice and provides a record of your transaction.
If you need a copy of your invoice or have any questions or concerns about the invoice, it is recommended to reach out to Tharas Crafts' customer support. They will be able to assist you further and provide any necessary documentation or clarification related to your order and invoice.
Please note that specific details and processes regarding invoices may vary based on Tharas Crafts' policies and procedures, so it's always a good idea to refer to their website or contact customer support for the most accurate and up-to-date information.
Where can I view my sales receipt?
Email confirmation: If you made a purchase online, the sales receipt is often sent to the email address associated with your account. Search your email inbox for the order confirmation or sales receipt. Check your spam or junk folder if you can’t find it in your primary inbox.
Online account: If you created an account with the retailer or online store during the checkout process, you can log in to your account on their website. Look for a section like “Order History,” “My Orders,” or “Account Dashboard” to find a record of your previous purchases, including the sales receipts.
Order confirmation page: After completing your purchase, you might have been redirected to an order confirmation page on the retailer’s website. If you did not save or print the page at the time of purchase, it may be difficult to retrieve it later. However, you can check your browsing history to see if you can find the confirmation page again.
Mobile apps: If you made the purchase through a mobile app, the sales receipt may be accessible within the app itself. Look for an order history or account section where you can view previous purchases and associated receipts.
Contact customer support: If you are unable to locate your sales receipt using the above methods, you can reach out to the retailer’s customer support. Provide them with the necessary information, such as your order number, date of purchase, and any relevant details, and they should be able to assist you in retrieving the sales receipt.
How long do I have to return an order?
We want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please review our return and exchange policy for detailed instructions and timeframes!
Will I receive the same product that I see in the picture?
When shopping on the Tharas Crafts website (www.tharascrafts.co.za), the goal is to provide customers with accurate representations of the products through product images. Tharas Crafts strives to ensure that the product images on their website closely resemble the actual products customers will receive.
However, it’s important to note that there can be slight variations between the product images and the actual product received due to factors such as lighting, screen display settings, and the handmade nature of some products. Tharas Crafts understands this and takes care to provide high-quality images that accurately represent their products.
To ensure a better understanding of the product, Tharas Crafts accompanies their product images with detailed descriptions. These descriptions provide information about the materials, dimensions, colors, and any variations that may exist.
If you have specific concerns or questions about the appearance of a product on the Tharas Crafts website, it is recommended to reach out to their customer support. They will be able to provide additional details or address any specific concerns you may have, helping you make an informed purchasing decision.
Tharas Crafts is committed to customer satisfaction, and they strive to deliver products that align with the images and descriptions provided on their website.
Which browser is best to use the site?
Google Chrome: Chrome is one of the most popular web browsers and is known for its speed, stability, and extensive features. It is available for Windows, macOS, Linux, Android, and iOS.
Mozilla Firefox: Firefox is another widely used browser known for its speed, privacy features, and customization options. It is available for Windows, macOS, Linux, Android, and iOS.
Microsoft Edge: Edge is the default browser for Windows 10 and offers a fast and secure browsing experience. It is also available for macOS, Android, and iOS.
Safari: Safari is the default browser for Apple devices and is known for its seamless integration with macOS and iOS. It offers excellent performance and privacy features.
Opera: Opera is a feature-rich browser that focuses on speed and security. It includes a built-in ad blocker and VPN functionality. It is available for Windows, macOS, Linux, Android, and iOS.
PAYMENT INFORMATION
How is the recipient reimbursed?
Refund to the original payment method: If the recipient paid for the order using their own payment method, such as a credit card, debit card, or online payment platform, the reimbursement is typically processed back to that original payment method. The refunded amount will be credited to the recipient’s account or card.
Store credit or gift card: In some cases, instead of a direct refund to the original payment method, the recipient may be offered store credit or a gift card for the value of the reimbursement. This allows them to make future purchases from the same retailer without needing to use their own funds.
Bank transfer or check: If the original payment method is not available for reimbursement, the retailer may offer alternative options such as a bank transfer or issuing a refund check to the recipient. The specific details and process for these methods will vary based on the retailer’s policies and local regulations.
Exchange for another product: Instead of a refund, the recipient may have the option to exchange the returned item for another product of equal or similar value. This allows them to choose an alternative item from the retailer’s inventory.
What is wishlist?
A wishlist is a feature we use that allows users to create a personalized collection of products they are interested in purchasing in the future. It serves as a convenient way to keep track of items that catch your attention or that you want to save for later.
When browsing our online store, you can typically add products to your Wishlist by clicking on a designated button or icon associated with the item. By doing so, the product is saved to your Wishlist rather than being immediately added to your shopping cart for purchase.
The Wishlist provides a centralized location where you can review and manage the products you've added. It allows you to revisit these items at a later time, compare them, prioritize your purchases, or share the list with others for gift ideas or recommendations.
Benefits of using a Wishlist include:
Saving time: Instead of searching for products again, you can easily find and access them from your Wishlist.
Budgeting and planning: You can create a Wishlist to keep track of products you want to buy in the future, helping you budget and plan your purchases.
Tracking price changes: Some websites notify you if a product on your wishlist goes on sale, allowing you to take advantage of discounts.
Sharing and collaboration: You can share your wishlist with friends, family, or others who may be interested in purchasing gifts for you.
It's important to note that a wishlist does not guarantee availability or reserve the items for you. It simply serves as a personal collection of products you are interested in. When you are ready to make a purchase, you can add the items from your wishlist to your shopping cart and proceed with the checkout process.
Each e-commerce website may have its own specific implementation of the wishlist feature, so the exact functionality and options can vary. When using the Tharas Crafts website, look for a "Add to Wishlist" or similar button/icon near the product description to save items to your wishlist.
What should I do if I receive a damaged or wrong product?
Document the issue: Take photos or videos that clearly show the damage or the product that doesn't match your order. This visual evidence will be helpful when contacting Tharas Crafts' customer support.
Contact Tharas Crafts: Reach out to Tharas Crafts' customer support as soon as possible to report the issue. You can usually find their contact information on their website or in the order confirmation email. Provide them with the necessary details, including your order number, description of the problem, and any supporting evidence you have.
Follow their instructions: Tharas Crafts may have specific procedures in place for handling damaged or incorrect items. They might request additional information or provide instructions on how to return the product. Follow their guidance to ensure a smooth resolution process.
Return or exchange the product: If required by Tharas Crafts, follow their instructions to return the damaged or wrong product. They may provide a prepaid shipping label or arrange for a courier to collect the item. Make sure to package the product securely and include any necessary documentation.
Seek a resolution: Depending on the situation, Tharas Crafts may offer a refund, replacement, or exchange for the damaged or incorrect product. Communicate with their customer support to find the best solution for your specific case.
Provide feedback: After the issue is resolved, you may consider providing feedback to Tharas Crafts regarding your experience. This can help them improve their processes and ensure better customer satisfaction in the future.
Can I change or cancel my order?
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at returns@tharascrafts.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Tharas crafts
Attn: Returns
RMA #
Ratama Cres, Kosmosdal, Centurion
returns@tharascrafts.co.za
centruion, Gauteng 0157
South Africa
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
Downloadable software products
Some health and personal care items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@tharascrafts.co.za. Sale items Only regular priced items may be refunded. Sale items cannot be refunded. QUESTIONS
If you have any questions concerning our return policy, please contact us at returns@tharascrafts.co.za
Will you restock items indicated as “out of stock?”
Whether an item will be restocked or not depends on various factors, including the retailer’s inventory management strategy, availability of the product from suppliers, and customer demand. Retailers typically aim to restock popular or high-demand items to ensure customer satisfaction and maintain a diverse inventory.
What is ``package tracking`` in my orders?
"Package tracking" refers to a service that allows you to track the progress and location of your package during the shipping and delivery process. When you place an order with Tharas Crafts or any other online retailer, they typically provide you with a tracking number or a tracking link.
Using the tracking number or link, you can access the carrier's website (such as DHL, FedEx, or a local postal service) and enter the tracking information. This allows you to view the real-time status of your package, including its current location, estimated delivery date, and any updates or delays along the way.
Package tracking provides transparency and allows you to stay informed about the progress of your order. It can give you peace of mind by letting you know when to expect your package and enabling you to plan accordingly. You can track your package on the carrier's website or sometimes through the Tharas Crafts website if they provide an integrated tracking feature.
It's important to note that tracking information may not be available immediately after placing your order, as it takes some time for the carrier to process and update the tracking data. Once the package is in transit, tracking information becomes more accurate and detailed.
If you have any specific questions about package tracking related to your orders with Tharas Crafts, it's best to reach out to their customer support. They will be able to provide you with the necessary information and support regarding tracking your packages.
How do I add a gift receipt to an order?
During the checkout process: Some online retailers provide an option to add a gift receipt during the checkout process. Look for a checkbox or option that asks if the order is a gift. If available, select this option, and you may be prompted to provide additional details, such as the recipient’s name and a personalized message.
Contact customer support: If you have already placed the order and forgot to add a gift receipt during checkout, you can reach out to the retailer’s customer support. Provide them with your order details and explain that you would like to add a gift receipt to the order. They should be able to assist you and update the order accordingly.
Notes or special instructions: Some online retailers provide a field for special instructions or order notes during the checkout process. If you don’t see a specific option for a gift receipt, you can use this field to request a gift receipt be included with the order. Provide clear instructions and any relevant details to ensure they understand your request.
Look for a section on the website that mentions the newsletter or subscription.
Typically, there will be a form where you can enter your email address to subscribe. It might be located in the footer of the website or on a dedicated “Newsletter” or “Subscribe” page.
Enter your email address in the provided field.
Some newsletter subscriptions require you to confirm your subscription. In such cases, after entering your email address, you may need to click on a confirmation link sent to your email.
Once you have successfully subscribed, you will start receiving newsletters from Tharas Crafts, which may include updates on new products, promotions, discounts, and other relevant information.
Can I be reimbursed through the original payment method?
Yes, if you are the recipient of an order and you would like to be reimbursed, it is common for the refund to be processed through the original payment method that was used for the purchase. This means that the refunded amount will be credited back to the account or card that was initially charged for the transaction.
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